Cancellation & Refund Policy

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At Nmart, we strive to ensure a smooth and reliable purchasing experience for all our Business Users (retailers, distributors, and authorized business representatives). This Cancellation & Refund Policy explains the terms under which orders may be cancelled, returned, or refunded.

1. Order Cancellation by Business User

You may request cancellation of a purchase order under the following conditions:

• Cancellation requests must be raised before the order has been processed or dispatched
• Once an order has been dispatched, it cannot be cancelled and will instead be subject to our return process (if applicable)
• Custom, bulk, or made-to-order products may not be eligible for cancellation once confirmed, as noted at the time of order

To request a cancellation, please contact our support team with your order/invoice number as soon as possible.

2. Order Cancellation by Nmart

We reserve the right to cancel an order in certain circumstances, including but not limited to:

• Non-availability of stock or products
• Inaccuracies in product or pricing information
• Failure to verify payment, credit terms, or business/GST details
• Suspected fraudulent or unauthorized transactions

In such cases, we will notify you promptly and process any applicable refund as per this policy.

3. Returns

Returns may be accepted under the following circumstances:

• Products received are damaged, defective, or do not match the purchase order
• Incorrect products or quantities were delivered
• Return requests must be raised within 48 hours of delivery, along with photos and invoice details

Products must be returned in their original packaging and condition, unless the return is due to a defect or damage. Products that have been used, installed, or altered may not be eligible for return, except where defective.

4. Refund Process

Once a cancellation or return is approved:

• Refunds will be processed to the original mode of payment, or adjusted against outstanding credit/invoices, as applicable
• Refunds are typically initiated within 5–7 business days of approval
• The actual credit to your account may take additional time depending on your bank or payment provider
• Shipping or logistics charges already incurred may be deducted from the refund amount, unless the return is due to our error

5. Non-Refundable Items

Certain products or orders may not be eligible for cancellation, return, or refund, including custom/made-to-order products, clearance or bulk-discounted stock explicitly marked as non-returnable, and products damaged due to misuse or improper storage after delivery. Any such exclusions will be communicated at the time of order confirmation.

6. How to Request a Cancellation, Return, or Refund

To raise a request, please contact our support team with your order/invoice number, a description of the issue, and supporting photos where applicable. Our team will review your request and respond with the next steps.

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our business operations. Any changes will be posted on this page. We encourage you to review this page periodically.

8. Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please reach out to us at: