Privacy Policy

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At Nmart, we value the trust our business partners place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, and protect information when you, as a business customer, retailer, distributor, or authorized representative of a business ("Business User"), visit our website, use our platform, register your business, or place bulk/wholesale orders with us.

1. Information We Collect

As a B2B platform, we may collect the following types of information when your business registers with or orders from us:

• Business/company name, registered address, and warehouse or delivery addresses
• GST number, PAN, business registration/license details, and other statutory documents
• Name, designation, email address, and phone number of the authorized contact person(s)
• Payment, billing, and credit information (processed securely through our payment partners)
• Purchase order history, bulk order quantities, pricing tiers, and buying preferences
• Device information, IP address, and browsing behaviour on our website/platform
• Communications you send us, such as support requests, quotations, or feedback

2. How We Use Your Information

We use the information collected to:

• Verify your business identity and onboard you as a registered Business User
• Process, fulfil, and deliver your bulk/wholesale orders
• Generate invoices, process payments, and manage credit terms where applicable
• Provide dedicated account support and respond to business queries
• Improve our products, pricing, and platform experience for business customers
• Send order updates, catalogue/price list updates, and promotional communications (you can opt out anytime)
• Detect and prevent fraud or unauthorized activity
• Comply with tax, GST, and other legal and regulatory obligations

3. Sharing of Information

We do not sell your business or personal information to third parties. We may share your information with trusted logistics/delivery partners, payment gateways, credit verification agencies, and service providers solely for the purpose of fulfilling your orders, processing payments, and improving our services, and only to the extent necessary. We may also disclose information to comply with GST, tax, or other statutory/regulatory requirements, or as required by law.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser at any time.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices & Rights

You may access, update, or request correction/deletion of your business or account information by contacting us using the details below, subject to our statutory record-keeping obligations (e.g. GST and invoicing records). You may also unsubscribe from promotional communications at any time using the link provided in our emails or messages.

7. Eligibility

Our platform is intended solely for use by registered businesses, retailers, distributors, and their authorized representatives who are 18 years of age or older. We do not knowingly collect information from individuals acting in a personal or non-business capacity.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: