Shipping Policy

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At Nmart, we are committed to ensuring that your bulk and wholesale orders are processed and delivered in a timely, reliable, and transparent manner. This Shipping Policy outlines how we handle order processing, dispatch, delivery, and related terms for our registered Business Users (retailers, distributors, and authorized business representatives).

1. Order Processing

Once a purchase order is confirmed and payment (or agreed credit terms) is verified, we begin processing your order. Orders are typically processed within 1–3 business days, depending on product availability and order volume. You will receive a confirmation with your order and invoice details once processing begins.

2. Delivery Timelines

Delivery timelines depend on your business location, order quantity, and product category:

• Local/regional deliveries: typically 2–5 business days after dispatch
• Inter-state/bulk shipments: typically 5–10 business days after dispatch
• Custom or large-volume orders may require additional lead time, which will be communicated at the time of order confirmation

These timelines are estimates and may vary due to factors such as weather, regional restrictions, courier/logistics delays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, are calculated based on order volume, weight, delivery location, and mode of transport, and will be shared with you at the time of quotation or order confirmation. Bulk orders above a specified threshold may qualify for discounted or complimentary shipping, as communicated by our sales team.

4. Order Tracking

Once your order is dispatched, we will share tracking details (where available) along with the courier/logistics partner information, so you can monitor the status of your shipment until it reaches your registered business address.

5. Delivery Address & Receipt

Orders will be delivered to the business/warehouse address provided at the time of registration or order placement. Please ensure an authorized representative is available to receive and verify the shipment. Nmart is not responsible for delays or losses caused by incorrect or incomplete address details provided by the Business User.

6. Delays & Exceptions

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to logistics constraints, regional restrictions, natural events, or circumstances beyond our control. We will make reasonable efforts to keep you informed in case of significant delays affecting your order.

7. Damaged or Incorrect Shipments

If your shipment arrives damaged, incomplete, or does not match your purchase order, please report the issue to our support team within 48 hours of delivery, along with photos/invoice details, so we can investigate and resolve it promptly.

8. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics processes or business operations. Any changes will be posted on this page. We encourage you to review this page periodically.

9. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us at: